How long does shipping take?
Orders ship within 1–3 business days, and most arrive 8–15 business days after you order. Shipping is free in the US, and every order has tracking. See our Shipping page for details.
Where do orders ship from?
From our fulfillment partners' warehouses, some of which are outside the US. That's why delivery takes a little longer than a big-box store.
Can I track my order?
Yes. You'll get a tracking number by email as soon as your order ships.
What if it doesn't work for my dog?
Every order comes with a 30-day money-back guarantee. See Returns & Refunds.
What's in the Mudroom Bundle?
The Muddy Paws Kit (paw cleaner cup, drying mitt and lick mat), the Quick-Dry Dog Robe and the Self-Warming Pet Pad, shipped together. It costs $19.98 less than buying all three separately.
Which paw cleaner size do I need?
Medium fits small to mid-size dogs. Large fits big dogs. If you're between sizes, choose Large.
Does the warming pad plug in?
No. It reflects your pet's own body heat back to them, so there are no cords or batteries.
What can I put on a lick mat?
Xylitol-free peanut butter, plain yogurt, plain pumpkin puree, or wet dog food. Never use anything that contains xylitol, which is toxic to dogs.
How do I reach you?
Use the form on our Contact page. We reply within 1 business day.